17:42 PM

ACI World names TPA as the only North American airport in Roll of Excellence

The service quality honor was bestowed to only seven airports this year, including one in Moscow and three in China.


(July 17, 2018) This week, Airports Council International World, a global aviation trade association representing the world’s airport authorities, named Tampa International Airport as the only North American airport inducted into the 2018 ACI Director General’s Roll of Excellence. 

The honor, which was announced on June 16, recognizes those airports which have consistently delivered excellence in customer service according to passengers’ opinions.

“While TPA is named among the top airports by various publications and associations each year, this particular recognition is special,” TPA CEO Joe Lopano said. “It truly represents the voice of our passengers, as it reflects the cumulative results of the annual ACI Airport Service Quality (ASQ) survey, the only worldwide service quality measurement and benchmarking service that questions passengers while they are at the airport. As you know, we take these survey results very seriously, particularly during our heavy Master Plan construction phases, and we respond swiftly to any concerns in our ratings.”

The other six inductees in the ACI Director General’s Roll of Excellence this year are: Queen Alia International Airport in Amman, Jordan; Haikou Meilan International Airport in Hainan, China; Sanya Phoenix International Airport in Sanya, China; Chongqing Jiangbei International Airport in Chongqing, China; Narita International Airport in Narita, Japan; and Sheremetyevo International Airport in Moscow, Russia.

TPA is one of only 48 airports in the world to make the Roll of Excellence since it was established in 2011. The formal induction will take place at the ACI Customer Excellence Global Summit in Halifax, Nova Scotia on Sept. 12.