13:34 PM

Can we help you? Guest Experience Team is key part of TPA's success

Since the brand-new terminal first opened in 1971, Tampa International Airport has always been known as one of America’s favorite airports. With its innovative design and automated people mover system, passengers have long raved about the ease of getting from the Main Terminal out to their gate. But it’s not just the Airport’s design. TPA’s dedication to excellence in customer service has played a big part as well.

 More than 50 years later, TPA is still impressing passengers. Last month, TPA was ranked #1 Large Airport in North America in the J.D. Power Customer Satisfaction Survey for the second year in a row.

 TPA’s Customer Experience Team was a big part of the win. Made up of 22 full time employees and 187 volunteers, the team works around the clock to assist passengers on their journey and to help solve any problems which may come up along the way.

 “They’re just that friendly face that you don’t find in other Airports,” said Shannon Boos, TPA Senior Manager of Terminal Operations for Ground Transportation and Guest Experience. “They are absolutely a big part of this honor because they are so positive and proactive when it comes to watching for passengers who need assistance.”

 For National Customer Service Week, which runs from Oct. 2 through Oct. 6, TPA is recognizing the many men and woman who help make Tampa International Airport such a wonderful experience for passengers.  The team assists with wayfinding, answers questions, and directs passengers to the lost and found area. They are a huge part of helping guide passengers around major construction projects and even provide a behind-the-scenes look at the Airport, providing more than 400 public tours a year.

 Next time you’re traveling through Tampa International Airport, look for one of our friendly Customer Experience members and be sure to say Hi!