20:52 PM

Tampa International Airport ranked No. 1 in industry benchmarking Airport Service Quality Awards

This morning, Airports Council International announced that Tampa International Airport has been ranked #1 in its annual Airport Service Quality (ASQ) Awards among North American airports with 15-25 million passengers for calendar year 2023.

The ASQ Awards, recognized globally as an industry-best airport customer experience measurement and benchmarking program, use passenger survey data to identify the industry’s best-performing airports around the world. Using 30 key indicators such as cleanliness, amenities, helpfulness of staff, wayfinding, and security, the award recognizes airports with the top 20% overall satisfaction score by size and region at departure.

In 2023, ASQ conducted more than 600,000 surveys, helping to identify trends, set benchmarks and gauge passenger expectations so airports can better serve the needs of customers. More than 400 airports from 109 countries participated in the program.

Tampa International Airport has been ranked #1 by ASQ in its size category several times over the past decade, and this year shares the honor along with Dallas Love Field Airport.

To view the 2023 ASQ winners list, go to: https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/

To see the Airports Council International release, go to: https://aci.aero/2024/03/10/the-best-airports-for-customer-experience-worldwide-as-chosen-by-passengers/