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Tampa International Airport ranked No. 2 in North America, No. 5 in world for customer satisfaction

February 19, 2015

(TAMPA) – Airports Council International this week named Tampa International Airport North America’s second-best airport, according to its annual Airport Service Quality Awards. The airport also ranks fifth in the world in customer satisfaction for airports serving 15 million to 25 million passengers.

The ASQ (Airport Service Quality) survey is the industry benchmark for airport quality, with 43 North American commercial service airports participating, as well as more than 200 airports abroad. ASQ surveys a random selection of 1,200 Tampa International Airport passengers each quarter, measuring the airport’s performance across more than three dozen critical areas.

“The jump from No. 3 in North America last year to No. 2 this year is truly a testament to TPA’s ongoing dedication to customer service at every level, despite the many construction projects and growth we’ve experienced over the past few years,” Tampa International Airport CEO Joe Lopano said. “Because customer satisfaction is such a top priority at TPA, I have no doubt we’ll be able to maintain high levels of service even during the largest expansion program in airport history.”

Tampa International Airport’s overall satisfaction score increases were driven by strong year-over-year improvements in such areas as ease of navigation, finding information and the cleanliness and ambience of the airport.

The airport’s Transportation Security Administration staff received the best score of any measure for security checkpoint wait times, as well as high marks in security thoroughness, courtesy and passengers’ feeling safe and secure.

For more information about the ACI’s ASQ Awards, go to http://www.aci.aero/Airport-Service-Quality/ASQ-Home.