TPA named best airport in North America for its size
Tampa International Airport on Monday was named the best airport in its size category in North America in 2019 by Airports Council International, a leading industry organization.
The prestigious 2019 Airport Service Quality Award, which is based off of thousands of passenger surveys throughout the year, is considered one of the industry’s highest accolades, with nearly 499 airports participating across 95 different countries.
“Tampa Airport’s goal is to provide our guests with the highest level of customer service each and every day,” said Airport CEO Joe Lopano. “As the gateway to the west coast of Florida, we want our guests’ first and last impression of our region to be a memorable one. I am incredibly proud of the team who made this impressive accomplishment possible and I am grateful for their tireless hard work in making this airport run smoothly.”
TPA won the award along with Dallas Love Field Airport for North American airports serving between 15 and 25 million passengers per year
The award recognizes those airports around the world that deliver the best customer experience in the opinion of their own passengers.
This is the second major customer service accolade for Tampa International Airport in recent months.
Late last year, The Wall Street Journal ranked Tampa International Airport #1 among medium-sized airports in the U.S. The ranking, in particular, recognized TPA’s world-class convenience, recent renovations, reimagined concessions program and the overall cleanliness of the facility.
Tampa Airport has maintained top customer service marks while serving a growing number of guests and flights. For Fiscal Year 2019, TPA served a record 22.2 million guests.
To accommodate this growth, the Airport is in the midst of a three-phase Master Plan expansion that will ultimately allow for up to 34 million annual passengers. Phase 2, which includes new express curbs and a commercial development area, is underway. Phase 3 includes a new 16-gate airside, which will accommodate domestic and international passengers.