TPA earns #1 ranking in industry benchmarking Airport Service Quality Awards

For the second year in a row, Tampa International Airport has been ranked #1 by Airports Council International in its annual Airport Service Quality (ASQ) Awards, giving TPA the edge over North American airports with 15-25 million passengers in 2024.

The ASQ Awards use passenger survey data to identify the industry’s best-performing airports worldwide. ASQ scores are recognized globally as an industry-best airport customer experience measurement and benchmarking program.

Airports are rated on 30 key indicators such as cleanliness, amenities, helpfulness of staff, wayfinding, and security. The award recognizes airports in the top 20 percent of overall satisfaction scores by size and region, gauging the experiences of departing passengers.

In 2024, ASQ conducted more than 700,000 surveys, helping to identify trends, set benchmarks and gauge passenger expectations so airports can better serve the needs of customers. More than 400 airports from 110 countries participated in the program.

Tampa International Airport has been ranked #1 by ASQ in its size category several times over the past decade, and this year won with an overall satisfaction average of 4.40.

To view the 2024 ASQ winners list, go to: https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/

To see the Airports Council International release, go to: https://aci.aero/2025/03/10/passengers-choose-the-worlds-best-airports-for-customer-experience/