14:26 PM

Tampa International Airport Earns Industry Award for High Marks in Passenger Satisfaction

February 24, 2014

TAMPA - Tampa International Airport was awarded 3rd place globally among airports serving 15 to 25 million passengers and 3rd place among airports in North America in the 2013 Airport Service Quality Awards announced by Airports Council International Wednesday.

In 2012, Tampa International Airport also ranked third in North America, but moved up from fifth to third in the world-wide rankings, a feat that Tampa Airport CEO Joe Lopano says is impressive given the large scale construction projects undertaken by the airport this past year.

“We want to be number one in the world; that is always our goal. But to move up from fifth to third in the world during a very transitional period for the airport is an outstanding achievement and I could not be more proud of my team”, said Lopano. “I credit this award to the outstanding efforts of our construction management staff who completed a massive renovation to the interior of the terminal with minimal impact to the comfort and convenience of our passengers.”

In addition to the high marks for overall ambience, ACI also noted Tampa’s significant improvements to passengers’ satisfaction with airport security functions, including wait-time at security inspections, feeling of safety and security, and perceptions of the thoroughness of security inspections. Additional factors influencing positive security related score growth include the addition of TSA Precheck lines at each airside in 2013 and strategic analysis of TSA system demand by departure time/airside.

TPA experienced significant score growth for airline check-in related attributes, including check-in wait time, the efficiency of check-in staff, and the courtesy and helpfulness of check-in staff. ACI credits Tampa’s policy of working directly with its airline partners and sharing data to ensure the highest level of service quality for the nearly 17-million passengers that pass through TPA each year.